Skip to Content

Welcome!

Access to User Support Forum

​

Thank you for your interest in our support forum. Please note that posting in our user support forum is exclusively available to registered users who have activated our products.

​

To gain posting privileges:

  • Download and install one of our product
  • Complete the product registration process
  • Use the account credentials created during activation to access the forum.

​

Need help? If you're experiencing any issues with product activation or forum access, please contact us at team@oduist.com.

Sign up

This question has been flagged
sipPBXAsterisk
1 Reply
922 Views
Avatar
Giang

Hi,

I've just migrated my data from the old asterisk_common* modules to the new asterisk_plus* modules. I've finished the agent setup and the connection between odoo and the agent is fine. But I have a trouble that I can't make the call by clicking on the phone widget inside odoo system, eg. clicking to call the 999 user from the 201 user. The error popup is below:

Here are my 2 users:

I sure that the both extens PJSIP/201 and PJSIP/999 are set up through FreePBX and available, and the direct number dialing between those 2 extens by using softphones is still working.

Maybe there is something wrong with the data or the agent, because I don't see any asterisk log comes up. The agent has only 1 line of log like below:

agent-1  | 2025-05-22 15:21:15,979 - __main__:437 - INFO - Originate channel PJSIP/201 to 999

Please help!

Avatar
Discard
Avatar
Max
Best Answer

Hi,

The extension does not exist in the specified context. From your screenshots, I can see that the context is set to WDI_VT. Are you sure this is correct?

Can you connect to your Asterisk CLI and run the following command?

dialplan show 999@WDI_VT

Will it show anything?

Avatar
Discard
Giang
Author

Oh my fail, I just built a new asterisk / freepbx server but forgot to create a custom context record in freepbx. The call is working fine now. Thank you!

Related Posts Replies Views Activity
PBX Call Recordings Not Showing in Odoo
PBX Asterisk
Avatar
Avatar
2
Jul 25
1320
Odoo Server behind a proxy server
PBX Asterisk Agent
Avatar
Avatar
2
Sep 25
1052
Calling error
PBX WebRTC Phone Asterisk
Avatar
Avatar
2
May 25
818
Webrtc phone inbound calls disconnect after 60 seconds
PBX WebRTC Phone Asterisk
Avatar
Avatar
1
Apr 25
941
We're Sorry, an Application Error Has Occured
connect sip
Avatar
1
Nov 25
962